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Screen Freezing in Private Sessions then getting booted out of the room
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Technical Support: Screen Freezing in Private Sessions then getting booted out of the room
Is anyone have an issue with the chat freezing during a private session. Once this happens, the screen freezes on the model, and then the room closes and I'm booted out of the room. This has happened at least 5 times during a private session. It isn't only frustrating and not fare to the VIP customer, nor the model. Also, if you are in a private session that was started by an offer, you get charged for the full offer price even if the session gets stopped before the agreed to time because of the technical issues. That is totally unfair and that has happened twice. I can't be the only one having those issues.
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Hello !
Thank you for reaching out on our Forums.
We’re sorry to hear that you’re having some problems remaining connected to some Model shows. This can be due to a variety of different reasons. We’ll have one of our representatives reach out to you via the Email on your account so that we can discuss further the Offer Shows that have ended before the time was up, as well as some troubleshooting for that connection.
Remember, if you're ever having issues, you are welcome to contact our Customer Support via Email, Phone, or Live Support. We are available 24/7 for your convenience.
-M.G. Quote
Thank you for reaching out on our Forums.
We’re sorry to hear that you’re having some problems remaining connected to some Model shows. This can be due to a variety of different reasons. We’ll have one of our representatives reach out to you via the Email on your account so that we can discuss further the Offer Shows that have ended before the time was up, as well as some troubleshooting for that connection.
Remember, if you're ever having issues, you are welcome to contact our Customer Support via Email, Phone, or Live Support. We are available 24/7 for your convenience.
-M.G. Quote
