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Technical Support: View Promo
Created by: nystingray

9/25/21 @ 2:31pm (EST) |UTC - 5:00
Posts: 870

It appears that when there are two contest running simultaneously the video on the mobile app doesn't function as it should.
For example today there is a top 7 contest, from the laptop when you click the promo link it will show the models in the lead and in contention. The Flirty rankings go away for the day. But on the mobile platform you do not see either the top 7 or Flirty rankings.
The something happened on the 15th during the top 6 contest, and early in the week during the 3 day auto win.
Tomorrow I expect the Flirties to reappear as it has following the other contest but today you don't see anything at all.
I suggest making today's top 7 results available similar to the laptop view.
Quote
Created by: vscustomerservice

9/25/21 @ 5:26pm (EST) |UTC - 5:00
Posts: 849

Hey there NYStingRay,

Thank you so much for contacting Customer Support through the forums. We appreciate you bringing this to our attention! We will be reaching out to you via email on file shortly to gather some more information to resolve the issue.

Thanks again! -EJ
Should you still have any questions, please feel free to call, email, or live chat with a member of our 24/7 Customer Support Team. A representative is always available to assist you.
Email: CustomerService@flirt4free.com
Phone: 1-800-685-9236 (USA only)
Int’l Phone: +1-818-880-9021 (Outside USA)
Quote
Created by: vscustomerservice

9/25/21 @ 11:28pm (EST) |UTC - 5:00
Posts: 849

Hello,

I'm following up to give an update. This matter has been resolved and you can now access the promotion page while on mobile. Thanks for your assistance. Have a great night :)

-EJ
Should you still have any questions, please feel free to call, email, or live chat with a member of our 24/7 Customer Support Team. A representative is always available to assist you.
Email: CustomerService@flirt4free.com
Phone: 1-800-685-9236 (USA only)
Int’l Phone: +1-818-880-9021 (Outside USA)
Quote
Created by: nystingray

10/26/21 @ 4:58pm (EST) |UTC - 5:00
Posts: 870

Trick or Treat
When you click the View Promo from the Live Girl Cams drop down nothing populates for the ongoing Halloween Contest. There have been a few occasions it does, but the majority of the time it is blank.
You can still access the standings from any model's room, but wanted to point out that this feature is not functioning as it normally would. This is happening on both Laptop with Microsoft Edge and Android phone with Chrome
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