Forum Topics
Technical Support: Not able to puchase credits with debit card
Not able to puchase credits with debit card, error: you cant purchase using this card. can you tell why cant I purchase?
Quote
We should be able to assist you in explaining and resolving any billing declines you have. Please contact customerservice@vsmedia.com or call our 24 hour customer service line 1-800-685-9236 and we'd be happy to help resolve this.
Quote
go buy a visa gift card.. more discrete too
Quote
Card not working for credits and there is money in my bank account
Quote
And they are no help to you. They keep blaming bank but I’ve tried numerous credit cards, and 3 different bank cards, plus PayPal and the gift card trade way to add credits. I get the same error to try again later but for more than 24 hours this has been going on. Customer service keeps telling me it’s on my end, but I made a new account and magically everything works on that account. They are the most worthless customer service that is doing their models a disservice by preventing customers from purchasing credits.
Quote
Created by:
sirlickslot69
2/7/23 @ 6:23pm
(EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646
And they are no help to you. They keep blaming bank but I’ve tried numerous credit cards, and 3 different bank cards, plus PayPal and the gift card trade way to add credits. I get the same error to try again later but for more than 24 hours this has been going on. Customer service keeps telling me it’s on my end, but I made a new account and magically everything works on that account. They are the most worthless customer service that is doing their models a disservice by preventing customers from purchasing credits.
If it works okay on the other account, then more than likely there is an error in the credit/debit registration on the account. I had that issue once, and it turned out my Zip code was entered wrong, and my bank was blockin' the purchase. I fixed the Zip code error and no problem at all now. Your case could be something different, as in expiration date, CVC# or expiration date..
Just my n-n-n-n-n 5 cents worth.
Quote
If it works okay on the other account, then more than likely there is an error in the credit/debit registration on the account. I had that issue once, and it turned out my Zip code was entered wrong, and my bank was blockin' the purchase. I fixed the Zip code error and no problem at all now. Your case could be something different, as in expiration date, CVC# or expiration date..
Just my n-n-n-n-n 5 cents worth.
Quote
Hey I really appreciate any and all help. Thank you for the suggestion.
Quote
Created by:
sirlickslot69
2/7/23 @ 8:33pm
(EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646
👍👍👍
Quote
Created by:
love2eatpussy6950
2/12/23 @ 10:16pm
(EST) |UTC - 5:00
Location: chicago
Posts: 772
Did u process an authorization transaction first prior to credits? The one that costs $0.00
Quote
Yeah, i did actually, but it somehow started working again after a few days. I appreciate everybody offering tips and advice.
Quote
Created by:
graybearphx
2/13/23 @ 9:25am
(EST) |UTC - 5:00
Location: Phoenix, Arizona
Posts: 569
It might simply have been your bank being super-careful and playing "Big Brother." My credit union intentionally denied transactions with my debit card, until I called them and explained it was legit.
Quote
It seems visa are declining ,because the site as not introduced a code of practice to prevent fraud
Quote
