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Forums / Male Performer Chat

anybody got any suggestions on how to get help
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Male Performer Chat: anybody got any suggestions on how to get help
ptmeptme
Created by: ptmeptme

2/24/12 @ 8:15am (EDT) | UTC - 4:00
Location: australia
Posts: 27

i had VIP access that seems to have just stopped, even though i paid for it, but can't seem to get support to answer me as to what is happening. does anybody know what other ways there is to get support from VS?
Quote
Created by: .jeffie.

2/24/12 @ 8:40am (EDT) | UTC - 4:00
Location: Brisbane, Australia


Have you checked that VS are using the correct credit card and that it is still valid?

If you emailed VS about this have you checked your junk mail for replies? Or maybe your junk mail is deleted automatically?

If they haven't responded to emails you could try phoning them, but of course that's pretty expensive


Quote
ptmeptme
Created by: ptmeptme

2/24/12 @ 8:44am (EDT) | UTC - 4:00
Location: australia
Posts: 27

thanks for your reply, they have the right card, they have taken the payment, they have also replied once but never again - so i get the emails. i don't think i want to pay international help line costs
Quote
Created by: lickau

2/24/12 @ 8:59am (EDT) | UTC - 4:00
Location: Moving slowly but surely somewhere sometime
Posts: 29,285

thanks for your reply, they have the right card, they have taken the payment, they have also replied once but never again - so i get the emails. i don't think i want to pay international help line costs




If you email your number and time to call - they will call you over seas to help .
Try to give them a few times on a couple days - ask for email confirmation in your email .



Email: CustomerService@vs.com
Phone: 1-800-685-9236 (USA only)
Int'l Phone: 1-818-880-9021 (Outside USA)
Mailing Address: VS Media Inc.
26500 W. Agoura Rd.
Suite 102-734
Calabasas, CA 91302
Quote
Just2Look
Created by: just2look

2/29/12 @ 6:47pm (EDT) | UTC - 4:00
Location: Tennessee
Posts: 75

thank you very much listen to what was just said... frf are very much honest and will answer any ... that you place into CONTACT at bottom of web page... they pride themselves on their response... so all i can tell you is state your problem under contact understand? they cannot help you unless they understand.. have a good night
Quote
ptmeptme
Created by: ptmeptme

3/1/12 @ 5:37am (EDT) | UTC - 4:00
Location: australia
Posts: 27

trust me they have some work to do. maybe the 5 credit, whisper and twitter marketing people have taken over customer service as well.
Quote
Created by: lickau

3/1/12 @ 5:45am (EDT) | UTC - 4:00
Location: Moving slowly but surely somewhere sometime
Posts: 29,285

trust me they have some work to do. maybe the 5 credit, whisper and twitter marketing people have taken over customer service as well.



This site has dropped many of the Submit Help forms .
They ALWAYS seem to find a solution on the phone or lengthly emails to someone direct like Titus or Brad :twocents

Top of your email or in subject : Attention Titus

This site wants to retain members and offer quality service .
Sometimes things fall through .
Good luck
Quote
Created by: .jeffie.

3/1/12 @ 7:00am (EDT) | UTC - 4:00
Location: Brisbane, Australia


Titus believes that all emails to Customer Support receive a response, and he would like to know if any member is not happy with the level of support provided

You can email him direct at titus@vsmedia.com
Quote
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